Refund policy (draft)

Ordering isn't open yet, so no one has been charged. This is the policy we plan to use when it opens.

Full refund

• We can't produce your report: for example, the parcel isn't in a county we cover, or we can't match the address or parcel number you sent, and we can't sort it out with you.
• You were charged twice for the same order.
• You cancel before we start working on the report.

If something's wrong in your report

If the report doesn't match what the cited public source showed on the date we pulled it, or it's about the wrong parcel, email us within 14 days. We'll correct and re-send it, or refund you if we can't.

What isn't refundable

A finished, delivered report on the parcel you asked for isn't refundable because of what the public records say, because records changed after the report date, or because of how a sale turned out. The report is research, not a title search, appraisal or inspection.

Prepaid credits and plans (coming soon)

Unused credits from a 25-report pack can be refunded within 30 days of purchase if none have been used. Investor plans can be canceled any time and won't renew; the current period isn't prorated.

How to ask

Email [email protected] with your order email and the parcel. Approved refunds go back to the original payment method.